Comcast charged $2,000 for alarm system that didn’t work—for 7 years

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Houston resident Lisa Leeson says she paid Comcast nearly $2,000 over seven years for an alarm system, only to find out that it never worked. Comcast, it turns out, installed the alarm system improperly. Even though the alarm made a sound indicating that it was active when Leeson and her family set it each day, “It was unable… to actually call the police and/or Comcast once it was activated,” Leeson told KPRC Local 2 Houston . What did Comcast do after the problem was finally discovered? At first, the company offered only a $20 credit, before eventually agreeing to refund all of the money. “When Davis called Comcast’s corporate office, a spokesman apologized, but not before he pointed to a line in Leeson’s alarm agreement where she agreed to ‘test her system’ on ‘a regular basis,'” the news station reported. “Chances are your alarm company requires the same, putting the onus back on you to make sure your system is functioning properly.” Read 5 remaining paragraphs | Comments

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Comcast charged $2,000 for alarm system that didn’t work—for 7 years

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