Comcast customers on the West Coast will be able to get $5 credits due to a multihour Internet outage that happened Monday night. Though Internet service providers might offer refunds to customers who call and complain, they aren’t generally in the habit of proactively issuing refunds after outages. But Comcast, the country’s largest cable and broadband company, has been trying to improve its reputation for awful customer service . “We are directly reaching out to those who reported problems last night to offer our apologies and a credit for lost service,” Comcast Senior VP Mark Muehl wrote in a blog post yesterday. The credit will be $5, USA Today reported . Read 6 remaining paragraphs | Comments
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Comcast issuing $5 credits after Internet outage caused by DNS failure
