UPDATE : After publication, we learned Comcast has been making the $20 guarantee for more than two years before this week’s announcement. The other parts of the announcement, including the hiring boost, store renovations, and changes to technology and training, appear to be new. Comcast is once again pledging to overhaul its legendarily bad customer service, hiring more than 5,500 new customer service employees and making “major investments in technology and training,” the company announced yesterday . Part of the hiring boost will add “hundreds of additional technicians across the country,” with a goal to always be on time for customer appointments by Q3 2015, sometime between July and August. To prove how serious it is, Comcast is making a new promise: “If a technician doesn’t arrive on time for an appointment, Comcast will automatically credit the customer $20,” the cable company said. Read 4 remaining paragraphs | Comments
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Comcast to pay you $20 each time a technician is late for an appointment [Updated]
