No one suffering from an emergency expects to be greeted by a recording when they dial 911. Yet 911 callers in Caddo County, Oklahoma were unable to reach a human operator for months in 2013. Instead, they were routed to an automated message that “instructed callers to ‘hang up and dial 911’ if their call is an emergency,” the Federal Communications Commission said yesterday . The FCC issued a proposed fine of $100,000 to the Hinton Telephone Company, saying the telco “betrayed its customers.” Read 11 remaining paragraphs | Comments
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For months, 911 callers got automated message that said “hang up and dial 911”
