Many Google Fiber customers have been reporting that a software update turned off their Wi-Fi and prevented them from logging into the Google Network Box’s administration panel. Customers can still get online using Ethernet connections. Customers in Kansas City and Provo, Utah have been affected and took to Twitter and sites including DownDetector.com to describe the problem. I’m not eradicating disease with my @googlefiber internet connection, but it would sure be nice for it to work after a 24-hour-long outage. — Sam Hartle (@Sam_Hartle) May 22, 2015 We have had way more outages with @googlefiber than we ever had with @comcast . Google needs to step up its game. — Austin Graff (@AustinLGraff) May 21, 2015 A DSLReports forum member from Kansas City wrote yesterday , “Having an issue today with my network box. It lost my custom IP address scheme and went back to default. Now I can’t access the advanced menu.” A few hours later, the customer had been able to talk to Google Fiber support. “GF Support had to factory reset my network box so I could get in. They acknowledged that a software update this morning caused the issue,” the customer wrote. Read 3 remaining paragraphs | Comments
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Google Fiber’s botched software update locks out users, disables Wi-Fi
