Tech Today w/ Ken May

Massive Email Crash Hits Canadian ISP Shaw

Posted by kenmay on March - 11 - 2013

rueger writes “One of Canada’s biggest cable/Internet providers has their customers in an outrage. ‘… after an interruption of Shaw’s email services Thursday led to millions of emails being deleted … About 70 per cent of Shaw’s email customers were affected when the company was troubleshooting an unrelated email delay problem and an attempted solution caused incoming emails to be deleted … Emails were deleted for a 10-hour period between 7:45 a.m. and 6:15 p.m. Thursday, although customers did not learn about the problem until Friday, and only then by calling customer service or accessing an online forum for Shaw Internet subscribers.’ To top it off, when Shaw did send out notices about this, they looked so much like every day phishing spam that many people deleted them unread.” Read more of this story at Slashdot.

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Massive Email Crash Hits Canadian ISP Shaw

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