New anti-speech low: buyer sued over negative eBay feedback

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Ratings are important on eBay. Lots of buyers use them to assess the quality and reliability of particular sellers, and lots of sellers will go to great lengths to keep perfect or near-perfect ratings. But an Ohio company named Med Express has shown it’s willing to go further than other sellers: it’s willing to litigate. When Med Express got its first piece of negative feedback, it filed a lawsuit , insisting that the feedback be removed from eBay. Amy Nicholls paid $175 for a microscope light, as well as $12 for shipping. She was annoyed when she had to pay an extra $1.44 in postage due and left feedback complaining about that inconvenience. Med Express asked her to remove the feedback and she refused. The company complained that because it offered to refund her the $1.44, she should have taken down the feedback, which had the potential to hurt its business. (In the past six months, Med Express has 142 pieces of positive feedback and only one negative review.) Read 3 remaining paragraphs | Comments

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New anti-speech low: buyer sued over negative eBay feedback

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