Enlarge T-Mobile USA failed to adequately disclose speed and data restrictions on its “unlimited data” plans and has agreed to pay a fine and provide some benefits to customers, the Federal Communications Commission said today. Like other carriers, T-Mobile slows the speeds of its unlimited data customers after they’ve used a certain amount of data each month; when these customers connect to congested cell towers, they receive lower speeds than customers without unlimited data plans. The throttling is applied after customers use 26GB in a month. “Under its ‘Top 3 Percent Policy,’ T-Mobile ‘de-prioritizes’ its ‘heavy’ data users during times of network contention or congestion,” the FCC said in an announcement today. “This potentially deprived these users of the advertised speeds of their data plan. According to consumers, this policy rendered data services ‘unusable’ for many hours each day and substantially limited their access to data.” Read 11 remaining paragraphs | Comments
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T-Mobile punished by FCC for hidden limits on unlimited data
