Verizon accused of refusing to fix broken landline phone service

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Matt Reinbold Verizon has been accused of refusing to fix landline phone service in order to force customers onto Internet packages with voice service that may falter during power outages.The Utility Reform Network (TURN) filed an emergency motion ( PDF ) last week with the California Public Utilities Commission (CPUC) that asked the agency to “order Verizon to repair the service of copper-based landline telephone customers who have requested repair or wish to retain the copper services they were cut off of,” TURN announced . The group accused Verizon of “deliberately neglecting the repair and maintenance of its copper network with the explicit goal of migrating basic telephone service customers who experience service problems.” Verizon spokesperson Jarryd Gonzales told Ars that these claims are “blatantly false.” “We have identified certain customers in fiber network areas who have had recurring repair issues over their copper-based service recently or clusters of customers in areas where we have had recurring copper-based infrastructure issues,” Gonzales wrote in an e-mail. “Moving them to our all-fiber network will improve the reliability of their service. When these customers contact us with a repair request, we suggest fiber as a repair option. If the customer agrees, we move their service from our copper to our all-fiber network. There is no charge for this work, and customers will pay the same rate for their service. Most customers recognize and appreciate the increased reliability of fiber and gladly agree to the move to fiber. Few customers across our service area have chosen to stay with copper and, once on fiber, few ask to return to copper.” Read 15 remaining paragraphs | Comments

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Verizon accused of refusing to fix broken landline phone service

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