Tag: california

Comcast to issue discounts for days-long outage caused by bad update

Even this DSL-loving turtle thought Comcast’s service was too slow this week. Comcast Comcast attempted to update its X1 cable platform this week, but it ended up causing a lengthy outage for many customers. The company apologized yesterday and promised to issue credits to compensate customers for the time they weren’t able to use their TV service. Customer reports suggest that Internet service went down as well. “We know some of our customers may have missed their favorite shows off and on over the past few days and were unable to easily reach our customer care representatives for assistance… and we’re really sorry,” Comcast Senior VP Charlie Herrin wrote . Herrin’s new job is fixing Comcast’s disappointing customer service. His announcement yesterday, titled, “Our mistake: making it right for customers,” continues: In the process of upgrading the X1 platform with new services and features, a technical issue arose that caused problems for our customers. We’re working now to identify the customers who were impacted to personally apologize and proactively give them credits which we plan to have out to them within the next two weeks. This issue was our fault and we want to make it right. So what happened? While we were deploying an upgrade to the X1 platform, we discovered an issue in the way the software that updates X1 was configured. We immediately stopped the deployment, and our engineers began working to identify the root cause and fix the issue. While service has returned to normal for most X1 customers, our engineers are now going back over this issue and taking extra steps to prevent it from happening again. The fix we’ve put in place should be automatic—customers don’t need to do anything (such as rebooting or unplugging the box). Thanks to our customers who have been patient with us, and to our employees who have been working around the clock on this. Outages were reported  in Philadelphia, Chicago, New York, and other cities. According to customer reports at DownDetector.com, more customers experienced Internet outages than TV outages, with 10 percent reporting a “total blackout.” We’ve asked Comcast whether the faulty update also caused Internet outages but haven’t received an answer yet. Read 2 remaining paragraphs | Comments

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Comcast to issue discounts for days-long outage caused by bad update

Crypto attack that hijacked Windows Update goes mainstream in Amazon Cloud

Underscoring just how broken the widely used MD5 hashing algorithm is, a software engineer racked up just 65 cents in computing fees to replicate the type of attack a powerful nation-state used in 2012 to hijack Microsoft’s Windows Update mechanism. Nathaniel McHugh ran open source software known as HashClash to modify two separate images—one of them depicting funk legend James Brown and the other R&B singer/songwriter Barry White—that generate precisely the same MD5 hash, e06723d4961a0a3f950e7786f3766338. The exercise—known in cryptographic circles as a hash collision—took just 10 hours and cost only 65 cents plus tax to complete using a GPU instance on Amazon Web Service. In 2007, cryptography expert and HashClash creator Marc Stevens estimated it would require about one day to complete an MD5 collision using a cluster of PlayStation 3 consoles . The MD5 hash for this picture—e06723d4961a0a3f950e7786f3766338—is precisely the same for the one below. Such “collisions” are a fatal flaw for hashing algorithms and can lead to disastrous attacks. The practical ability to create two separate inputs that generate the same hash is a fundamental flaw that makes MD5 unsuitable for most purposes. (The exception is password hashing. Single iteration MD5 hashing is horrible for passwords but for an entirely different reason that is outside the scope of this post.) The susceptibility to collisions can have disastrous consequences, potentially for huge swaths of the Internet. Read 4 remaining paragraphs | Comments

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Crypto attack that hijacked Windows Update goes mainstream in Amazon Cloud

iOS 8.1.1 said to address iPhone 4S and iPad 2 performance problems

Have an iPhone 4S running iOS 8? You’re due for a speed increase. Andrew Cunningham Late yesterday, Apple released the first beta build of iOS 8.1.1 to developers . The first update to iOS 8.1 will include customary bug fixes, but the preliminary release notes suggest a far more interesting development: the update promises to improve performance on the iPhone 4S and iPad 2 , two of the oldest devices that support iOS 8. This would address one of our biggest criticisms of iOS 8, which in our testing was significantly slower on these older devices than iOS 7 was. Apps took longer to launch, and the user interface was often jerky and inconsistent in ways that it wasn’t before. Apple has a long history of speeding up new iOS versions on old hardware post-release— iOS 4.1 on the iPhone 3G , iOS 7.1 on the iPhone 4 , and now iOS 8.1.1. It would be nice if performance on older hardware was better optimized in the first place, but newer hardware obviously takes precedence. When the final version of iOS 8.1.1 is released, we’ll throw it on an iPhone 4S and iPad 2 to see how much the performance really improves. Although they’re not mentioned by name in the release notes, we’d also expect the improvements to help the original iPad Mini and the fifth-generation iPod Touch, which are internally similar to the 4S and iPad 2. Read on Ars Technica | Comments

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iOS 8.1.1 said to address iPhone 4S and iPad 2 performance problems

Yes, the 5K Retina iMac’s screen runs at 60Hz at 5K resolution

The Retina iMac on my desk, driving my pair of 27-inch Thunderbolt monitors. Lee Hutchinson I’m at the end of my time with the Retina iMac now that our Senior Applemeister Andrew Cunningham is back from his nuptials. He’ll be finishing up our coverage of the device, but I wanted to touch on a couple of final points with the big Mac before I send it on its way to the East Coast. We’ve received several variations of the same question submitted to our feedback form: does the Retina iMac operate at 60Hz in its native 5120×2880 resolution? And if so, how is that even possible, given that DisplayPort 1.2 doesn’t have the bandwidth to support that resolution and refresh rate? To answer the first question: yes, the iMac’s display runs at 60Hz, even when driving all 14.7 million pixels of its native 5k resolution. Apple directly verified this when I asked; the company also told Daring Fireball’s John Gruber the same. Further, it can be confirmed with apps that measure your refresh rate, like SwitchResX : The output from SwitchResX on the Retina iMac, showing the 60Hz refresh rate. For additional verification, a quick visit to a Web-based app that demonstrates 60Hz movement shows that the screen is operating at that refresh rate: Read 8 remaining paragraphs | Comments

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Yes, the 5K Retina iMac’s screen runs at 60Hz at 5K resolution

Egypt jails 8 men for 3 years after same-sex wedding video goes viral

Eight men accused of participating in a same-sex wedding on a Nile riverboat in Egypt were handed a three-year prison term Saturday for committing “debauchery,” state run media said. Ahram Online reported  that the Prosecutor-General Hisham Barakat viewed the one-minute video, said to be filmed in April, and concluded it was of two men getting married. Eight men who were aboard the riverboat were detained in September after the minute-long video went viral on YouTube and other sites, Ahram Online said. They were jailed for broadcasting footage that “violates public decency,” CNN said . Read 1 remaining paragraphs | Comments

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Egypt jails 8 men for 3 years after same-sex wedding video goes viral

Virgin Galactic’s SpaceShipTwo Has Crashed, One Pilot Confirmed Dead

Virgin Galactic is reporting that there has been an “in-flight anomaly” aboard SpaceShip Two. There are unconfirmed reports that one of the two pilots is dead. The suborbital flight took off at 9:19am PDT from the Mojave Air and Spaceport in California. [Update: Virgin Galactic has confirmed that SpaceshipTwo has crashed and the California Highway Patrol has confirmed that there is one fatality and one major injury.] Read more…

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Virgin Galactic’s SpaceShipTwo Has Crashed, One Pilot Confirmed Dead

Beyond gaming, the VR boom is everywhere—from classrooms to therapy couches

Aurich Lawson / Thinkstock Welcome to Ars UNITE, our week-long virtual conference on the ways that innovation brings unusual pairings together. Today, a look at how virtual reality excitement is happening beyond the world of gaming. Join us this afternoon for a live discussion on the topic with article author Kyle Orland and his expert guests; your comments and questions are welcome. When Oculus almost single-handedly revived the idea of virtual reality from its ‘90s vaporware grave, it chose the 2012 Electronic Entertainment Expo as the place to unveil the first public prototype of the Rift headset. The choice of a gaming convention isn’t that surprising, as the game industry has been the quickest and most eager to jump on potential applications for VR. Gaming has already demanded the majority of the attention and investments in the second VR boom that Oculus has unleashed. But just as the Rift itself is the result of what Oculus calls a “peace dividend from the smartphone wars,” other fields are benefiting from virtual reality’s gaming-driven growth. Creators all over the world are looking beyond entertainment to adapting head-mounted displays for everything from psychotherapy, special-needs education, and space exploration to virtual luxury car test drives, virtual travel, and even VR movies. The well-worn idea of “gaming on the holodeck” may be driving much of the interest in virtual reality, but the technology’s non-gaming applications could be just as exciting in the long term. Read 42 remaining paragraphs | Comments

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Beyond gaming, the VR boom is everywhere—from classrooms to therapy couches

MPAA, movie theaters announce “zero tolerance” policy against wearables

Biblioteca de Art A movie theater industry group and the Motion Picture Association of America updated their anti-piracy policies and said that “wearable devices” must be powered off at show time. “Individuals who fail or refuse to put the recording devices away may be asked to leave. If theater managers have indications that illegal recording activity is taking place, they will alert law enforcement authorities when appropriate, who will determine what further action should be taken,” said a joint statement  from the MPAA and the National Association of Theatre Owners, which maintains 32,000 screens across the United States. Read 3 remaining paragraphs | Comments

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MPAA, movie theaters announce “zero tolerance” policy against wearables

One week later, Google algorithm change hits streaming, torrent sites hard

One of Project Free TV’s domains has dropped in traffic since Google’s algorithm change. se Video streaming and torrent sites have dropped precipitously in Google rankings after the company altered its algorithm last Monday, according to reports from Searchmetrics. One of Project Free TV’s main operating domains, free-tv-video-online.me, fell 96 percent in Searchmetric’s rankings, one of the biggest drops alongside torrentz.eu and thepiratebay.se. Google committed to fighting piracy by decrementing search results that allow users to access illegal streams or torrents back in 2012. The first round of changes didn’t help much, according to interested parties like the Recording Industry Association of America and the Motion Picture Association of America. Google complies with takedown requests, of which it received 224 million in the last year, according to its own report.  The company responded to these within six hours on average, but industry parties pushed for Google to make content sites less visible overall. Even with its new solution, Google notes that this won’t be the same as removing domains from search entirely: “the number of noticed pages is typically only a tiny fraction of the total number of pages on the site,” the company said. Read 1 remaining paragraphs | Comments

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One week later, Google algorithm change hits streaming, torrent sites hard

Comcast lost 81,000 video customers in Q3, “the best result in 7 years”

Comcast reported its third quarter earnings today with positive results—and even the bad news was good. “Video customer net losses declined to 81,000, the best third quarter result in seven years,” the company’s announcement said . “I am pleased to report strong revenue, operating cash flow, and free cash flow growth for the third quarter of 2014,” CEO Brian Roberts said. In addition to slowing video losses over the past three months, “cable results highlight the consistent strength of high-speed Internet and business services,” he said. Read 7 remaining paragraphs | Comments

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Comcast lost 81,000 video customers in Q3, “the best result in 7 years”