Getting to this page on the Healthcare.gov site is just the start of the battle for would-be insurance customers. Sean Gallagher Amid all the attention, bugs, and work happening at Healthcare.gov in light of the Affordable Care Act, potential registrants talking to phone support today have been told that all user passwords are being reset to help address the site’s login woes. And the tech supports behind Healthcare.gov will be asking more users to act in the name of fixing the site, too. According to registrants speaking with Ars, individuals whose logins never made it to the site’s database will have to re-register using a different username, as their previously chosen names are now stuck in authentication limbo. The website for the Affordable Care Act (aka “Obamacare”) launched just last week. With all the scrutiny and debate happening, if ever there was a website launch that was “too big to fail, ” this was it. So, of course, it did—depending on how you define “failure.” The inability of Obamacare portals to keep up with the traffic demands initially put upon them has been seized by politicians and conservative pundits as evidence that Obamacare “is not ready for prime time” in the words of Sen. Orrin Hatch (R-Utah). Now, a week later, the site appears to be stabilizing, with waiting times dropping dramatically for those who haven’t been able to register before. A test of the site this morning had me waiting four minutes to get to the signup page; others got on instantly. But problems persist beyond the front door. The contractors responsible for the exchange—CGI Federal for the website itself, Quality Software Systems Inc. (QSSI) for the information “hub” that determines eligibility for programs and provides the data on qualified insurance plans, and Booz Allen for enrollment and eligibility technical support—are scrambling to deploy more fixes. Technical support call center operators continue to handle an onslaught of calls from users who can’t get back into the system after registering. Read 13 remaining paragraphs | Comments
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Obamacare site hits reset button on passwords as contractors scramble
Blackberry released a statement on Friday saying that it expects to report an operating loss of almost $1 billion in the coming days. According to The Wall Street Journal , Blackberry overestimated the number of new phones it would sell and is facing an “inventory charge of as much as $960 million and a restructuring charge of $72 million.” Specifically, the company said that it would likely report a loss of $950 million to $995 million for the second quarter. Earlier this week we reported that Blackberry was planning to lay off up to 40 percent of its employees, taking the company from 12, 700 full-time employees to about 7, 620 employees. The WSJ reported today that 4, 500 people will be laid off, lower than earlier estimates. (Is that a silver lining we see?) The Canadian company also reported today that it only sold 3.7 million smartphones in the last quarter, most of which were older phones. To stem the bleeding, Blackberry said that going forward, its “smartphone portfolio will transition from 6 devices to 4; focusing on enterprise and prosumer-centric devices, including 2 high-end devices and 2 entry-level devices.” As Quartz writer Christopher Mims wrote , it’s probably too late for Blackberry to turn around its share of the enterprise market given the latest moves made by Apple and Samsung to get their hardware into the hands of businesspeople. Read 1 remaining paragraphs | Comments