An anonymous reader quotes a report from Ars Technica: Denis Grisak, the man behind the Internet-connected garage opener Garadget, is having a very bad week. Grisak and his Colorado-based company SoftComplex launched Garadget, a device built using Wi-Fi-based cloud connectivity from Particle, on Indiegogo earlier this year, hitting 209 percent of his launch goal in February. But this week, his response to an unhappy customer has gotten Garadget a totally different sort of attention. On April 1, a customer who purchased Garadget on Amazon using the name R. Martin reported problems with the iPhone application that controls Garadget. He left an angry comment on the Garadget community board: “Just installed and attempting to register a door when the app started doing this. Have uninstalled and reinstalled iPhone app, powered phone off/on – wondering what kind of piece of shit I just purchased here…” Shortly afterward, not having gotten a response, Martin left a 1-star review of Garadget on Amazon: “Junk – DO NOT WASTE YOUR MONEY – iPhone app is a piece of junk, crashes constantly, start-up company that obviously has not performed proper quality assurance tests on their products.” Grisak then responded by bricking Martin’s product remotely, posting on the support forum: “Martin, The abusive language here and in your negative Amazon review, submitted minutes after experiencing a technical difficulty, only demonstrates your poor impulse control. I’m happy to provide the technical support to the customers on my Saturday night but I’m not going to tolerate any tantrums. At this time your only option is return Garadget to Amazon for refund. Your unit ID 2f0036… will be denied server connection.” Read more of this story at Slashdot.
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IoT Garage Door Opener Maker Bricks Customer’s Product After Bad Review
Janko Roettgers, reporting for Variety: Streaming music services were for the first time ever responsible for more than 50 percent of all U.S. music industry revenue in 2016, according to new numbers released by the Recording Industry Association of America (RIAA) Thursday. Paid and ad-supported streaming together generated 51 percent of music revenue last year, to be precise, bringing in a total of $3.9 billion. In 2015, streaming music was responsible for 34 percent of the music industry’s annual revenue. Much of that increase can be attributed to a strong growth of paid subscriptions to services like Spotify and Apple Music. Revenue from paid subscription plans more than doubled in 2016, bringing in $2.5 billion, with an average of 22.6 million U.S. consumers subscribing to streaming services last year. The year before, subscription services had an average of 10.8 million paying subscribers. Read more of this story at Slashdot.