Tag: warner-cable

Charter has moved millions of customers to new—and often higher—pricing

Enlarge / A Charter Spectrum vehicle. (credit: Charter ) Charter Communications has moved 30 percent of the customers it acquired in a blockbuster merger onto new pricing plans, resulting in many people paying higher prices. Charter closed the acquisitions of Time Warner Cable (TWC) and Bright House Networks in May 2016. Before the merger, Charter had about 6.8 million customers; afterwards, Charter had 25.4 million customers in 41 states and became the second-largest US cable company after Comcast. The merger was quickly followed by customer complaints about pricing in the acquired territories. In November 2016 , we noted that “tens of thousands of ex-Time Warner Cable video subscribers have canceled their service since the company was bought by Charter, and pricing changes appear to be the driving factor.” At the time, Charter CEO Thomas Rutledge explained that the TWC video customer base was “mispriced” and needed to be moved “in the right direction.” Read 11 remaining paragraphs | Comments

Read the article:
Charter has moved millions of customers to new—and often higher—pricing

NY sues Charter/Time Warner Cable, alleges false promise of fast Internet

(credit: Aurich Lawson) New York Attorney General Eric Schneiderman today filed a lawsuit against Charter and its Time Warner Cable (TWC) subsidiary, claiming that the Internet provider “allegedly conduct[ed] a deliberate scheme to defraud and mislead New Yorkers by promising Internet service that they knew they could not deliver.” State officials said they conducted a 16-month investigation that reviewed internal corporate communications “and hundreds of thousands of subscriber speed tests,” concluding that Spectrum-TWC customers were “dramatically short-changed on both speed and reliability,” the attorney general’s announcement said . The 87-page summons and complaint filed in the New York State Supreme Court is available here . “The suit alleges that subscribers’ wired Internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised; Wi-Fi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for,” the announcement said. “As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans [that] could not achieve speeds promised in their slower plans.” Read 13 remaining paragraphs | Comments

Continue Reading:
NY sues Charter/Time Warner Cable, alleges false promise of fast Internet

Time Warner Cable Is Trialling Roku in Place of Cable Boxes

Time Warner Cable has announced that it’s going to perform a trial run in which it will allow customers in New York City and New Jersey to use a Roku instead of its usual cable box. Read more…

See the article here:
Time Warner Cable Is Trialling Roku in Place of Cable Boxes