Tech Today w/ Ken May

EA not altering return policy for furious SimCity buyers

Posted by kenmay on March - 8 - 2013

Aurich Lawson / Thinkstock Electronic Arts has indicated that it will not be altering its usual digital refund policy in the wake of SimCity server issues that have led to access problems and scaled-back features for players that are able to log in, days after the game’s North American release. “In general we do not offer refunds on digital download games,” EA tweeted through its official Origin account yesterday, directing people to the company’s  online policy on returns and cancellations . While downloadable games purchased in North America are not be refunded “as a general policy,” EA does offer a “14-day unconditional guarantee” on any physical product sold through the Origin store. European customers, however, may be able to withdraw their downloadable purchase during a 14-day “Cooling Off period” as outlined on EA’s European return policy page . The recent tweet comes after a message posted to EA’s forums by Community Manager Raven on Tuesday, stating that “[i]f you regrettably feel that we let you down, you can of course request a refund for your order… though we’re currently still in the process of resolving this issue.” That message has now been revised to simply say “please review our refund policy here .” Read 6 remaining paragraphs | Comments

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EA not altering return policy for furious SimCity buyers

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