How to Contact Executive Customer Service and Get Your Problem Solved

We’ve all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can escalate to a manager, or even higher, to “executive” support. But at that level, there’s an art to getting what you want. Here’s what you need to know. Read more…

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How to Contact Executive Customer Service and Get Your Problem Solved

Here’s a Map of the 47 Percent of America Where No One Lives

As anyone who’s driven through Middle America knows, it feels like there’s very few places in the U.S. that don’t have at least a few inhabitants. But as a map by cartographer Nik Freeman proves, there are still some amber waves of grain and fruited plains that remain. Emphasis on some. Read more…

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Here’s a Map of the 47 Percent of America Where No One Lives

The Science Behind Making the Fastest Possible Pinewood Derby Car

You wouldn’t think that a four-wheeled car would go faster if one of its wheels didn’t touch the ground. Or if its axles were bent. Or if it was designed to grind against a wall. But you’d be wrong, and here’s the science to prove it. Read more…

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The Science Behind Making the Fastest Possible Pinewood Derby Car

See Which Folders Are Taking Up Space in Windows 8.1 Settings

Among the other new features in Windows 8.1’s latest update , Microsoft has also added a small rundown of what’s taking up space in your home folder and Recycle Bin. Read more…

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See Which Folders Are Taking Up Space in Windows 8.1 Settings

Microsoft’s Office Online–the free, web-based version of Word, Excel, PowerPoint and OneNote–is he

Microsoft’s Office Online —the free, web-based version of Word, Excel, PowerPoint and OneNote—is headed for the Chrome Web Store as a series of apps. Read more…

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Microsoft’s Office Online–the free, web-based version of Word, Excel, PowerPoint and OneNote–is he

IRS Can Now Seize Your Tax Refund To Pay a Relative’s Debt

Hugh Pickens DOT Com (2995471) writes “Just in time for the April 15 IRS filing deadline comes news from the Washington Post that hundreds of thousands of taxpayers expecting refunds are instead getting letters informing them of tax debts they never knew about: often a debt incurred by their parents. The government is confiscating their checks, sometimes over debts 20—30 years old. For example, when Mary Grice was 4 (in 1960), her father died … ‘Until the kids turned 18, her mother received survivor benefits from Social Security … Now, Social Security claims it overpaid someone in the Grice family in 1977. … Four years after Sadie Grice died, the government is coming after her daughter. … “It was a shock, ” says Grice, 58. “What incenses me is the way they went about this. They gave me no notice, they can’t prove that I received any overpayment, and they use intimidation tactics, threatening to report this to the credit bureaus.”‘ The Treasury Department has intercepted … $75 million from debts delinquent for more than 10 years according to the department’s debt management service. ‘The aggressive effort to collect old debts started three years ago — the result of a single sentence tucked into the farm bill lifting the 10-year statute of limitations on old debts to Uncle Sam.'” Read more of this story at Slashdot.

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IRS Can Now Seize Your Tax Refund To Pay a Relative’s Debt

Latest Update Brings KitKat to Google Glass

It’s been a while since we last heard of a software update for Glass and now I guess we know why. The team over at Mountain View has been busy updating the face-computer to run on the latest version of Android (4.4.2 a.k.a. KitKat). Read more…

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Latest Update Brings KitKat to Google Glass

Forget the Freezer, This Device Frosts a Beer Glass In Just 10 Seconds

When you want a frosty cold one, you usually don’t have the time to wait for your pint glass to actually get frosty sitting in a fridge. So you probably settle for a less satisfying can or bottle—a compromise you’ll never have to make again with this countertop glass frosting contraption. Read more…

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Forget the Freezer, This Device Frosts a Beer Glass In Just 10 Seconds

US Takes Out Gang That Used Zeus Malware To Steal Millions

coondoggie (973519) writes “The US Department of Justice charged nine members of a group that used Zeus malware to infect thousands of business computers and illegally siphon-off millions of dollars into over-seas bank accounts. The DoJ said an indictment was unsealed in connection with the arraignment this week at the federal courthouse in Lincoln, Neb., of two Ukrainian nationals, Yuriy Konovalenko, 31, and Yevhen Kulibaba, 36. Konovalenko and Kulibaba were recently extradited from the United Kingdom.” Read more of this story at Slashdot.

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US Takes Out Gang That Used Zeus Malware To Steal Millions

Your Clever Password Tricks Aren’t Protecting You from Today’s Hackers

Security breaches happen so often nowadays, you’re probably sick of hearing about them and all the ways you should beef up your accounts. Even if you think you’ve heard it all already, though, today’s password-cracking tools are more advanced and cut through the clever password tricks many of us use. Here’s what’s changed and what you should do about it. Read more…

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Your Clever Password Tricks Aren’t Protecting You from Today’s Hackers