An anonymous reader writes: Washington State has filed a lawsuit against Comcast to the sum of $100 million, accusing Comcast of “engaging in a pattern of deceptive practices.” It claims that Comcast’s documents reveal a pattern of illegally deceiving its own customers for profit. KOMO News reports: “The lawsuit (PDF) alleges more than 1.8 million individual violations of the Washington Consumer Protection Act. The Attorney General’s Office says 500, 000 Washington consumers were affected. The lawsuit also accuses Comcast of violating the Consumer Protection Act to all of its nearly 1.2 million Washington subscribers due to its deceptive ‘Comcast Guarantee, ‘ Ferguson said. The lawsuit accuses Comcast of misleading 500, 000 Washington consumers and deceiving them into paying at least $73 million in subscription fees over the last five years for what the attorney general says is a a near-worthless protection plan. Customers who sign up for Comcast’s Service Protection Plan pay a $4.99 monthly fee to avoid being charged if a Comcast technician visits their home. But the plan did not cover wiring inside a wall, the lawsuit says. The Attorney General Office says 75 percent of the time, customers who contacted Comcast were told the plan covered inside wiring. Customer service scripts, which the Attorney General’s Office said it obtained during its investigation, told Comcast representatives to say that the plan covers calls ‘related to inside wiring’ and ‘wiring inside your home.'” According to KOMO News, the lawsuit is seeking more than $73 million in restitution to pay back Service Protection Plan subscriber payments; full restitution for all service calls that applied an improper resolution code, estimated to be at least $1 million; removal of improper credit checks from the credit reports of more than 6, 000 customers; up to $2, 000 per violation of the Consumer Protection Act; and that Comcast clearly disclose the limitations of its Service Protection Plan in advertising and through its representatives, correct improper service codes that should not be chargeable and implement a compliance procedure for improper customer credit checks. Read more of this story at Slashdot.
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Washington State Sues Comcast For $100M Over ‘Pattern of Deceptive Practices’
Ransomware is “generating huge profits, ” says Cisco. Slashdot reader coondoggie shares this report from Network World: Enterprise-targeting cyber enemies are deploying vast amounts of potent ransomware to generate revenue and huge profits — nearly $34 million annually, according to Cisco’s Mid-Year Cybersecurity Report out this week. Ransomware, Cisco wrote, has become a particularly effective moneymaker, and enterprise users appear to be the preferred target. Many of the victims were slow to patch their systems, according to the article. One study of Cisco devices running on fundamental infrastructure discovered that 23% had vulnerabilities dating back to 2011, and 16% even had vulnerabilities dating back to 2009. Popular attack vectors included vulnerabilities in JBoss and Adobe Flash, which was responsible for 80% of the successful attacks for one exploit kit. The article also reports that attackers are now hiding their activities better using HTTPS and TLS, with some even using a variant of Tor. Read more of this story at Slashdot.